Policies

Cancellation Hotline

Call 417-335-6550 for information regarding game and program cancellations and weather decisions.  A decision regarding evening programs will be made 2 hours before the start of the first game or practice.


Remind 101

Get up to date information on everything happening with the RecPlex leagues and programs. From schedules to weather updates, Remind 101 text alerts will keep you informed with real time information. Sign up today, standard text messaging rates apply.


Scholarship Program

Financial assistance is available for area residents who meet income guidelines and is intended to assist those who could not otherwise pay for program fees.  Scholarship amounts are limited and are not available for all programs.   To receive a scholarship application or information about the program guidelines, stop by the RecPlex. Funding for this program is provided by Skaggs Foundation, whose mission is to support and lead initiatives that improve health and wellness.


Resident Discount (RD) Fee Policy

This policy establishes a discount fee for Branson residents residing within the city limits for aquatics, recreation programs and facilities rentals. Branson residents that show proof of residency will receive a discounted fee is some areas.


Military Youth Fee Waiver

Children of parents on active duty military service may receive a discounted fee for select youth programs (youth baseball/softball, youth soccer, youth basketball, youth volleyball) and free daily pool admission.  A parent or legal guardian must present proof of active duty service. The dependent child must reside in Stone or Taney Counties. 


Inclusive Statement

The Branson Parks & Recreation Department provides recreation programs which are open to all residents in the city and seeks and supports participation by all citizens with a variety of interests and abilities.  If you or a family member needs accommodations or support to participate, please contact us prior to enrolling.   


Photo Policy

Frequently our staff takes photos of people enjoying our facilities, programs or special events.  These photos are for promotional and marketing materials. They are used at the city’s discretion and become its sole property.


Background Check Policy

As a community based organization we strive to create a safe environment for our volunteers, citizens and staff.  Volunteer positions require successful completion of a criminal background check.  Click here to see a copy of the background check policy.


Refund Policy

The Parks Department reserves the right to cancel, postpone or combine programs due to low enrollment or unforeseen circumstances.  If insufficient enrollment causes an activity to be cancelled, participants will receive a full refund. If a participant drops out of a program prior to the first scheduled week of practices, a full refund will be given. Refund requests within the first 2 weeks of scheduled practices will receive a 50% refund. After the completion of the 2nd scheduled week of practices, no refunds will be given.   Due to limited space, no refunds will be given within 2 weeks of the scheduled start of a camp, clinic, or lesson. To request a refund, call or stop by the RecPlex during business hours of 8:00am to 4:30pm Monday through Friday.  Participants have 30 days after the completion of a program or activity to pick up a refund.


Facility Rental Cancellation Policy

In the event that you need to cancel a facility rental, a 48 hour notice is required to receive a refund. Call or stop by the Branson RecPlex during business hours of 8:00am to 4:30pm Monday through Friday. Participants have 30 days after the cancellation of a reservation to pick up a refund. After 30 days, the refund will be forfeited and moved into a scholarship fund.


Waiver Required 

All participants are required to sign a waiver as a participant in Branson Parks & Recreation Department sponsored activities. By registering to participate in recreation programs, each applicant realizes the inherent risk of injury involved and understands the nature of these risks.  The applicant agrees to hold the City of Branson harmless for any injury caused by participation in these programs. 


Code of Ethics/Conduct

All participants in youth programs, including coaches, parents and youth, are required to read and sign a conduct agreement prior to the start of the program. By signing, you are agreeing to exhibit good sportsmanship and positive behavior.  


Alcohol

Alcoholic beverages are not permitted at the Branson RecPlex, or any City parks or facilities.


Smoking in Parks

Smoking is prohibited in City parks, except in designated areas.  Parking lots will serve as the designated smoking areas for all parks. 


Pets in the Parks

Unless posted, dogs and other pets are permitted in City parks as long as they are kept on leashes or under similar restraints. Owners are responsible for the immediate cleanup, removal and disposal in a lawful manner of pet waste. 


Metal Detecting

The use of a metal detector in a City of Branson park shall be allowed, subject to the metal detectorist's adherence to certain conditions and regulations.  Click here to see a copy of the policy.  Please contact the Parks office at (417)335-2368 if you have any questions.